Refund & Reprint Policy
At Lalaprint, we specialize in custom sticker production. Because these items are uniquely manufactured to your specifications, they cannot be resold. Therefore, we do not offer general returns or “change of mind” refunds. We resolve all valid quality issues through our Fast-Track Replacement system.
1. The “No-Return” Resolution
To save you time and shipping costs, we do not require you to mail defective stickers back to our hub.
Verification: Simply send clear photo or video evidence of the issue via WhatsApp (+6010 771 3099).
Action: Once verified as a production error, we will initiate a free reprint and free shipping for the replacement batch.
Disposal: You may dispose of the defective stickers; no physical return is necessary.
2. Issues Eligible for Free Reprint
Manufacturing Defects: Wrong material used, incorrect sizing, or significant mechanical errors (e.g., erratic cutting).
Quantity Mismatch: You received fewer stickers than what was recorded in your order.
Courier Damage: The parcel was crushed or opened during transit (Photos of the packaging are required).
3. Issues NOT Eligible for Refund or Reprint
As a “clean and easy” service, we print the files exactly as they are uploaded. We are not liable for:
Color Discrepancies: We do not guarantee a 100% match between your screen (RGB) and our printed ink (CMYK). A 5–10% color variation is an industry standard. If your artwork uses an unknown color profile, we are not responsible for the resulting color shifts.
Artwork Errors: Typos, low-resolution/blurry images (under 300 DPI), or design mistakes.
Setup Failures: Clipped text outside the Safe Zone, or white edges due to missing Bleed.
Format Errors: Custom shapes submitted as JPG/PNG instead of the required AI format with a vector cut layer.
4. Cancellations & Modifications
No Cancellations: Once an order enters production, it cannot be cancelled or modified.
Urgent Changes: If you spot an error immediately after ordering, WhatsApp us. If the machines have not started, we will attempt to hold the order, though this is not guaranteed for Express jobs.
5. The 48-Hour Claims Window
All claims must be submitted within 48 hours of the parcel being delivered (according to courier tracking).
After 48 hours, the order is considered accepted and closed in our system. This allows us to maintain our high-speed production schedule for all customers.